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Frequently Asked Questions

United Cab Houston Dispatch 713.699.0000
United Cab Houston Dispatch 713.699.0000
Have a question?
Maybe we can help. Below is a list of answers to common questions asked by our passengers. If you are unable to find the answer you need on this page, please Contact Us . We would be glad to further assist you.
Q: How do I order a taxi in Houston?
A: Ordering a United Cab is easy! Since you are already here you can book your trip now by clicking on our Real-Time Automated System.. When you order taxi service online, it saves you time because the details of your trip are sent directly to the next available United Cab in your area. If you prefer the traditional method, just give us a call at (713) 699-0000 and our friendly customer service representatives will be happy to assist you in placing your order for United Cab service. Our dispatch center is open 24/7, 365 days a year.
Q: How much does it cost for a taxi in Houston?
A: The City of Houston regulates the taxi fares in Houston and all taxis charge the same. To get a free estimate for your next trip please check our Fare Estimator.
Q: How long will it take for United Cab to pick me up?
A: Although the average pickup time for calls is usually less than 15 minutes for all of our calls, your situation may be different. United Cab uses Global Positioning Systems to dispatch the closest cab to your address.
Q: Does it cost more for additional passengers?
A: No. Everyone can ride for the price of one as long as there is a seat belt for each person in the car. Typically our vehicles can hold four passengers.
Q: Are there any special rates or discounts on the taxi fares in Houston?
A: Yes, People that are over the age of 60 receive a 10% discount on their cab fare. Also, the City of Houston has a $6.00 in the City rate that is valid when traveling in the downtown district. For more information about Six in the City please visit
Q: Does United Cab accept credit cards?
A: Yes, all United Cabs do accept Visa, MasterCard, American Express, Discover, and our very own TaxiCards.
Q: I am traveling to Houston with a small child, do you provide child safety seats?
A: No. Per city ordinance drivers of United Cab and other for-hire vehicles and their passengers, are exempt from laws regarding car seats. Passengers with children are encouraged to bring their own car seats, which the drivers will allow passengers to install.
Q: Do you allow pets to ride in United Cabs?
A: It depends. All United Cabs are owned and operated by independent contractor drivers. It is up to each individual driver whether or not he/she will allow for pets to ride in their cab. However, in compliance with Federal law all ADA or service animals will be transported.
Q: What are vouchers and how do they work?
A: Vouchers are authorized certificates of taxi fare credit. They are used by our account holders to pay for their taxi fare without cash or credit cards. Vouchers are in the form of a paper slip, but we also provide a paperless voucher system which are stored in our system digitally. You can sign up for a voucher account here create voucher account.
Q: Does United Cab offer service to/from the Galveston Cruise Terminal?
A: Yes, United Cab offers service to/from the Galveston Cruise Terminal and is often times the most cost effective way of getting there.
United Cab Houston Dispatch 713.699.0000
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